Malaysia Unified Communications Facilities Profile

Network Architecture
OC-48 (2 Gbps), OC-24 (1 Gbps) and Multiple OC-3 (155mbps) lines to major carrier around the world. The data centre utilize the latest CISCO switches and routers to ensure the best connection speed at all times.

Infrastructure
Specifically constructed Data Center offers a state-of-the-art environment with raised floors, climate control, fire-suppression system, Uninterruptible Power Supply (UPS) systems and standby power generators.

Network Operation Centre
The Network Operation Centre runs 24 x 7 x forever with 3 shifts per day, giving 1st level support, network, server and facilities monitoring. HP Open-view system and CiscoWork 2000 is used for network and system monitoring. Site-scan system is used for facility monitoring.

Physical Security
Areas where servers are located provide an extra-secure environment for housing the equipment featuring top-of-the-line security systems that incorporate biometric identification systems, closed-circuit cameras (CCTV), security patrols, social engineering practices and restricted floor access. Cages are used to provide additional security. No one except for our technical staff has access to our server. The network reliability is augmented by the physical security of an internal location of our data centre provided by the largest Telco provider in Malaysia.

Fire Suppression
Our facilities use dry fire suppression systems, which are integrated with features such as fire department notifications and controlled shutdown. These systems are constantly monitored and tested on a regular basis. The FM200 is used as our main zone-based fire protection for equipment, which will be triggered by smoke sensors and fire detection system. Fire extinguisher is used to fight with small fire. The dry pipe water sprinkler system is used as backup fire protection system, which will be triggered manually.

Power
Full redundancy is on hand in our Data Centers. Our generators can restore any fault in power supply. These generators can fully operate within 20 seconds after the power failure and has a redundant diesel generators with 72-hours fuel supply. 2 units of 1250kVA, each fed off dual power sources from a single grid. The data centre is equipped with an 8 x 200kVA capacity of uninterrupted power supply, with 20 minutes full load battery backup system. Liebert power supply and distribution unit is each of 100kVA capacity.

Air Conditioning
Downflow Liebert Systems environmental units are used with built-in zone redundancy. The data centre uses 12 PCU-Precision Cooling Unit, with 50% humidity control and 20 degrees centigrade for server health. Chilled Water System is used as the backup. It works with Dehumidifier to control the humidity of the server room. Emergency power generators guarantee full uptime back up for all air-conditioning. Raised floor design creates airflow which assures the most efficient cooling possible.