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UNICEED
Knowledge Base
UNICEED number
 What
would callers hear when they dial my UNICEED number?
Callers will hear:
a. Welcome greeting
in your company name
b. Department, Operator and Send Fax Options
UNICEED Settings
What
changes can I make to the UNICEED settings?
You can:
a.
Change a Department Call Divert number
b. Change an Operator Call Divert number
c. Change Find Me number
d. Change Follow Me three priority numbers
Find me, follow me
What
happens if I switched on follow me feature?
When a caller calls, UNICEED will call the first priority number
you specified followed by the second and the third until the call
is answered.
What
happens if I switched on find me feature?
When a caller calls, UNICEED will divert the number
to the specified number. When the call is picked up, UNICEED
will announce the name of the caller and provide options to handle
the call i.e. accept call, reject call or meeting in progress.
Fax Capabilities
How
does a sender send a fax to my UNICEED number?
The sender needs to call your UNICEED number. After the greeting,
option 4 (to send a fax) will be offered to the sender followed
by a high pitch tone. The caller presses the start button on the
fax machine and the fax is sent to your UNICEED account.
How
do I access the fax sent to my UNICEED number?
Incoming faxes are captured as tiff attachments and sent to your
UNICEED email address. You can log into your web-based UNICEED.COM
account to view those emails with fax attachments. Fax-to-email
attachments are sent by fax@uniceed.com.
Alternatively,
you may forward stored faxes to your preferred fax destination number.
Simply dial your UNICEED number and press . you will be prompted
for the key pin. After entering the correct key pin, you will enter
the user menu. Select “ “ to forward a fax.
VoiceMail
How
do I access my voicemails?
You may log into your UNICEED.COM account and look for email messages
with the voice icon and sender’s address as voice@uniceed.com.
Click on the message subject and retrieve the voice attachment.
Microsoft Outlook
How
do I setup my Microsft Outlook to receive messages from my UNICEED.COM
account?
To access your UNICEED.COM messages from MS Outlook, go to Tool
> Email Accounts.. Select the “Add a new e-mail account”
option.
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